Customer Service – Advanced
₹ 118.00
The “Skill Test on Customer Service” is a targeted assessment tool designed to help banking professionals better understand and implement the key guidelines outlined in the Reserve Bank of India’s (RBI) Master Circular on customer service.
The advanced version of the “Skill Test on Customer Service” is tailored for mid-level banking professionals, such as senior customer service representatives, relationship managers, branch managers, and team leaders, who are responsible for overseeing customer service operations, managing customer escalations, and ensuring the application of RBI’s guidelines to complex customer interactions and service delivery.
What you’ll get?
- Master circular from RBI
- Summary note based on master circular
- Online Test (20 questions randomly selected out of a large question bank),
- TrainingCentral Certificate on getting passing marks (60%)
Description
The “Skill Test on Customer Service – Advanced Version” is a comprehensive and specialized assessment tool designed for mid-level banking professionals looking to deepen their expertise in customer service while aligning with the guidelines set forth in the Reserve Bank of India’s (RBI) Master Circular.
Upon completing the skill test, employees will be better equipped to manage large portfolios, address escalated issues effectively, and implement the best practices outlined in the RBI circular to enhance customer satisfaction and ensure the bank’s compliance with regulatory requirements.
Additional information
| Mode of Learning | Self-paced |
|---|---|
| Duration | 1 hour |
| Duration | 3 months |
| Author Name | TrainingCentral Solutions |
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