Customer Service – Basic
₹ 118.00
The “Skill Test on Customer Service” is a targeted assessment tool designed to help banking professionals better understand and implement the key guidelines outlined in the Reserve Bank of India’s (RBI) Master Circular on customer service.
The basic version of the “Skill Test on Customer Service” is specifically designed for entry-level employees in customer-facing roles, such as junior customer service representatives, branch assistants, and new relationship managers, providing them with the essential knowledge and practical skills to effectively manage customer interactions and ensure compliance with RBI’s customer service guidelines.
What you’ll get?
- Master circular from RBI
- Summary note based on master circular
- Online Test (20 questions randomly selected out of a large question bank),
- TrainingCentral Certificate on getting passing marks (60%)
Description
The “Skill Test on Customer Service – Basic Version” is a foundational assessment tool designed specifically for entry-level banking employees to help them understand and apply the key elements of the Reserve Bank of India’s (RBI) Master Circular on customer service.
By completing the skill test, employees will gain a solid foundation in handling routine customer service tasks, resolving complaints, and adhering to RBI’s customer service norms. This will enable them to contribute to improved customer satisfaction and ensure the bank meets its compliance requirements in customer-facing operations.
Additional information
| Mode of Learning | Self-paced |
|---|---|
| Duration | 1 hour |
| Duration | 3 months |
| Author Name | TrainingCentral Solutions |
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