Description

The “Skill Test on Customer Service – Basic Version” is a foundational assessment tool designed specifically for entry-level banking employees to help them understand and apply the key elements of the Reserve Bank of India’s (RBI) Master Circular on customer service. This basic version breaks down the essential principles of customer service, including customer rights, grievance redressal mechanisms, transparency in banking services, and fair practices that banks are required to follow. The course is structured to help employees grasp these core concepts, allowing them to navigate customer interactions with confidence and ensure compliance with RBI regulations. Through a series of clear explanations, practical examples, and assessments, this test ensures employees are well-prepared to deliver high-quality customer service in line with regulatory guidelines.

This basic version is intended for employees in entry-level customer service roles, such as junior customer service representatives, branch assistants, or new recruits in relationship management positions, who are just starting to build their understanding of customer service in banking. Eligibility for the course includes individuals with little to no experience in customer service or those seeking a refresher on the regulatory aspects of customer service. By completing the skill test, employees will gain a solid foundation in handling routine customer service tasks, resolving complaints, and adhering to RBI’s customer service norms. This will enable them to contribute to improved customer satisfaction and ensure the bank meets its compliance requirements in customer-facing operations.