{"id":1032,"date":"2017-09-14T15:38:01","date_gmt":"2017-09-14T10:08:01","guid":{"rendered":"https:\/\/trainingcentral.co.in\/portal\/tcblog\/?p=1032"},"modified":"2025-03-05T10:46:36","modified_gmt":"2025-03-05T10:46:36","slug":"trainingcentral-program-helps-rcf-and-rhf-achieve-first-time-right-ftr-of-95-in-six-months","status":"publish","type":"post","link":"https:\/\/trainingcentral.co.in\/portal\/trainingcentral-program-helps-rcf-and-rhf-achieve-first-time-right-ftr-of-95-in-six-months\/","title":{"rendered":"TrainingCentral Program Helps RCF and RHF achieve First Time Right (FTR) of 95% in Six Months"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1032\" class=\"elementor elementor-1032\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d7950cd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d7950cd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-42b6183\" data-id=\"42b6183\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2e1cd8 elementor-widget elementor-widget-text-editor\" data-id=\"b2e1cd8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 style=\"text-align: center;\"><strong><span style=\"font-family: arial,helvetica,sans-serif;\">The TC CPA Program Helps RCF and RHF achieve First Time Right (FTR) of 95% in Six Months<\/span><\/strong><\/h2>\n<span style=\"font-size: 12px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">\nInternal analysis conducted by TC client Reliance Commercial Finance (RCF) showed trends which were disturbing. First Time Right (FTR) percentage was in the abysmal 70s. For an industry where TAT is an important competitive differentiator, this could have a serious business impact. Most studies pointed out to an urgent need to increase knowledge in concept and documentation and skills in the preliminary assessment of the financials by the Credit Processing Assistants (CPA) \u2013 the crucial team that pre-processes document and financial data and prepares it for the Credit Underwriter to take a call on the loan application.<\/span>\n<span style=\"font-size: 12px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">\nRCF called in TC, a trusted training support vendor since 2009, to design a training program which to increase knowledge levels and increase the team\u2019s understanding of financial documents.<\/span><\/span><\/span>\n<p style=\"padding-left: 240px;\"><a href=\"https:\/\/trainingcentral.co.in\/portal\/tcblog\/wp-content\/uploads\/2017\/09\/FTR-95pc.jpg\" class=\"broken_link\"><img decoding=\"async\" class=\"alignnone wp-image-1030\" src=\"https:\/\/trainingcentral.co.in\/portal\/tcblog\/wp-content\/uploads\/2017\/09\/FTR-95pc.jpg\" alt=\"\" width=\"219\" height=\"292\" \/><\/a><\/p>\n<span style=\"font-size: 12px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">\nTC\u2019s Program on CPA Training was rolled out in November 2016 with a batch in Mumbai followed by pan-India training for other CPA teams. By Mar 2017, FTR %age increased to whooping 95%!<\/span><\/span>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/trainingcentral.co.in\/portal\/tcblog\/wp-content\/uploads\/2017\/09\/Testimonial-compressed.jpg\" class=\"broken_link\"><img decoding=\"async\" class=\"alignnone wp-image-1031\" src=\"https:\/\/trainingcentral.co.in\/portal\/tcblog\/wp-content\/uploads\/2017\/09\/Testimonial-compressed.jpg\" alt=\"\" width=\"583\" height=\"373\" \/><\/a><\/p>\nProduct &#8211; Certification Program for Credit Processing Assistants (CPAs) at Reliance Commercial Finance and Reliance Home Finance\n<ul>\n \t<li><strong>Target Audience<\/strong> \u2013 All the CPAs supporting the Credit Underwriting Process<\/li>\n \t<li><strong>Training Mode<\/strong> <strong>&amp;<\/strong> <strong>Duration<\/strong> \u2013 Classroom; 3 days<\/li>\n \t<li><strong>Unique features<\/strong>\n<ul>\n \t<li>Building on the Client\u2019s zero-error <strong>First Time Right<\/strong> (FTR) with suggestions of incorporating the concept into the program.<\/li>\n \t<li>Module to enable internal Credit Underwriters to provide program support, quick tips and guidelines.<\/li>\n \t<li>Structured program with case studies of live cases (as received from client) to resolved during the training.<\/li>\n \t<li>Adaptability to local cases, exercises to ensure relevance of content.<\/li>\n<\/ul>\n<\/li>\n \t<li><strong>TC delivery<\/strong> \u2013\n<ul>\n \t<li>Training content inclusive of PPT, Trainer\u2019s Guide, Participant\u2019s Guide, case studies in the form of financials (for individual, companies and SEP\/SENP customers)<\/li>\n \t<li>Train-the-Trainer workshop for Credit Underwriters and CPA Managers from across the country (Dec, 2016, Mumbai).<\/li>\n<\/ul>\n<\/li>\n \t<li><strong>Roadmap going forward <\/strong>\n<ul>\n \t<li><em>Project taken under Lean Six Sigma initiative in the company for its potential to increase operational efficiency in operations.<\/em><\/li>\n \t<li>Roll-out of the program with initial roll-outs expected in two western states.<\/li>\n \t<li>Whether TrainingCentral is expected to continue to support the program \u2013 <em>Yes, the Client has requested TC to participate in roll-out execution across regions.<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<span style=\"font-size: 12px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">With Warm regards,<\/span><\/span>\n\n<span style=\"font-size: 12px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Team TrainingCentral<\/span><\/span>\n<table style=\"padding: 5;\" width=\"700\" align=\"center\" bgcolor=\"#007934\">\n<tbody>\n<tr>\n<td style=\"background-color: #007934;\" colspan=\"2\" width=\"650\">\n<div style=\"margin-top: 0pt; margin-bottom: 0pt; margin-left: 0in; direction: ltr; unicode-bidi: embed; word-break: normal;\"><span style=\"font-size: 12px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: white;\">TrainingCentral (TC) Compliance Courses compliance courses are a cost-effective way for an organisation to ensure regulatory compliances and Internal governance norms. <\/span><\/span>\n<\/span><\/div>\n<div style=\"margin-top: 0pt; margin-bottom: 0pt; margin-left: 0in; direction: ltr; unicode-bidi: embed; word-break: normal;\"><span style=\"font-size: 12px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: white;\">TC products offer a compelling case in favour of &#8216;buy&#8217; in the debate of &#8216;build &#8211; or &#8211; buy&#8217;. Designed by top finance professionals, developed using high-end technical and artwork components and packaged cost-effectively, TC products like e-learning, online test, simulations and certifications ensure effectiveness to a corporate training calendar. TC products are periodically updated to reflect changes in regulations, trends, products, stakeholders, cases and other aspects. Client customisations for internal policies can also be included. TC products are offered in two deployment modes &#8211; on TrainingCentral&#8217;s portal and on Client portal. Inquire with TC at<\/span> <u><a href=\"mailto:contact@trainingcentral.co.in\"><span style=\"color: #ffff00;\">contact@trainingcentral.co.in<\/span><\/a><\/u><span style=\"color: white;\"> or 022-23854860 to get your own course.<\/span><\/span>\n<\/span><\/div><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The TC CPA Program Helps RCF and RHF achieve First Time Right (FTR) of 95% in Six Months Internal analysis conducted by TC client Reliance Commercial Finance (RCF) showed trends which were disturbing. First Time Right (FTR) percentage was in the abysmal 70s. For an industry where TAT is an important competitive differentiator, this could have a serious business impact. Most studies pointed out to&#8230; <\/p>\n<p class=\"more\"><a class=\"more-link\" href=\"https:\/\/trainingcentral.co.in\/portal\/trainingcentral-program-helps-rcf-and-rhf-achieve-first-time-right-ftr-of-95-in-six-months\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":20779,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"cybocfi_hide_featured_image":"","footnotes":""},"categories":[92],"tags":[],"class_list":["post-1032","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tcexp","is-cat-link-solid-light is-cat-link-rounded"],"_links":{"self":[{"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/posts\/1032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/comments?post=1032"}],"version-history":[{"count":5,"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/posts\/1032\/revisions"}],"predecessor-version":[{"id":20784,"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/posts\/1032\/revisions\/20784"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/media\/20779"}],"wp:attachment":[{"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/media?parent=1032"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/categories?post=1032"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/tags?post=1032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}