{"id":24689,"date":"2025-09-04T16:54:00","date_gmt":"2025-09-04T11:24:00","guid":{"rendered":"https:\/\/uat01.trainingcentral.co.in\/?p=24689"},"modified":"2025-09-12T13:53:14","modified_gmt":"2025-09-12T08:23:14","slug":"skill-test-customer-service","status":"publish","type":"post","link":"https:\/\/trainingcentral.co.in\/portal\/skill-test-customer-service\/","title":{"rendered":"Skill Test &#8211; Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24689\" class=\"elementor elementor-24689\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a1dd7d5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a1dd7d5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a93d610\" data-id=\"a93d610\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c2195e elementor-widget elementor-widget-text-editor\" data-id=\"1c2195e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>Customer Service<\/b><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-398b7a7 elementor-widget elementor-widget-text-editor\" data-id=\"398b7a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em>&#8230;based on the latest RBI Circular (dated 01 Jul, 2015)<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-548a8dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"548a8dd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-35253cf\" data-id=\"35253cf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-972191d elementor-widget elementor-widget-text-editor\" data-id=\"972191d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: left;\">RBI&#8217;s circular on Customer Service is issued to ensure fair treatment, transparency and efficiency in interactions between banks and their customers. The Regulator has raised a number of compliance gaps in this area with Banks, resulting in penalties. The Skill Test on Customer Service will be valuable to all banks\u00a0to assess their employees on the regulatory requirement as prescribed in the circular.<\/p><p><strong><span style=\"font-family: verdana,geneva,sans-serif;\">Features of the TC Skill Tests<\/span><\/strong><\/p><ul><li>Three levels of question severity (complex, moderate, simple) to test your employees.<\/li><li>Add your\u00a0questions to customise for your products, processes and policies.<\/li><li>Language variants\u00a0possible through AI-generated translations.<\/li><li>Mix questions related to multiple Circulars to test different Roles.<\/li><li>Create differentiating workflows based on employee capability or performance.<\/li><\/ul><div style=\"text-align: right;\"><a title=\"TrainingCentral's Skill Check Tests\" href=\"https:\/\/trainingcentral.co.in\/portal\/skills-test\/\" target=\"_blank\" rel=\"noopener\"><em><span style=\"font-family: verdana,geneva,sans-serif;\">Know More..<\/span><\/em><\/a><\/div><div style=\"text-align: center;\"><strong>What complexity test do you want to try? Click on any of the buttons below!<\/strong><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cad43d elementor-widget elementor-widget-text-editor\" data-id=\"1cad43d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div style=\"text-align: center; display: flex; justify-content: space-between; width: 100%;\"><!-- Left Button (Complex) --><br \/><a style=\"width: 150px; height: 46px; display: flex; align-items: center; justify-content: center; background-color: #f7d74e; color: black; font-weight: bold; text-decoration: none; border-radius: 5px; box-shadow: 0px 4px 6px rgba(0, 0, 0, 0.1);\" href=\"https:\/\/corp.trainingcentral.co.in\/mod\/quiz\/view.php?id=1107\" target=\"_blank\" rel=\"noopener\" class=\"broken_link\">Complex<\/a><!-- Center Button (Moderate) --><br \/><a style=\"width: 150px; height: 46px; display: flex; align-items: center; justify-content: center; background-color: #f7d74e; color: black; font-weight: bold; text-decoration: none; border-radius: 5px; box-shadow: 0px 4px 6px rgba(0, 0, 0, 0.1);\" href=\"https:\/\/corp.trainingcentral.co.in\/mod\/quiz\/view.php?id=1108\" target=\"_blank\" rel=\"noopener\" class=\"broken_link\">Moderate<\/a><!-- Right Button (Simple) --><br \/><a style=\"width: 150px; height: 46px; display: flex; align-items: center; justify-content: center; background-color: #f7d74e; color: black; font-weight: bold; text-decoration: none; border-radius: 5px; box-shadow: 0px 4px 6px rgba(0, 0, 0, 0.1);\" href=\"https:\/\/corp.trainingcentral.co.in\/mod\/quiz\/view.php?id=1109\" target=\"_blank\" rel=\"noopener\" class=\"broken_link\">Simple<\/a><\/div>\n<div style=\"text-align: center;\"><strong>Use Login<\/strong>: <span style=\"color: #ff0000;\">skilltest<\/span>\u00a0<strong>Password:<\/strong> <span style=\"color: #ff0000;\">Pass@123<\/span><\/div>\n<p style=\"text-align: center;\"><span style=\"font-size: 17px;\"><strong><br \/><\/strong><\/span><span style=\"font-size: 17px;\"><strong>Can be created in multiple languages<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #00cc66;\">\u0939\u093f\u0928\u094d\u0926\u0940<\/span> \u2026 <span style=\"color: #40e0d0;\">\u092e\u0930\u093e\u0920\u0940 <\/span>&#8230; <span style=\"color: #800080;\">\u0a97\u0ac1\u0a9c\u0ab0\u0abe\u0aa4\u0ac0 <\/span>\u2026 <span style=\"color: #daa520;\">\u0c24\u0c46\u0c32\u0c41\u0c17\u0c41<\/span> &#8230; <span style=\"color: #a52a2a;\">\u0ba4\u0bae\u0bbf\u0bb4 <\/span>&#8230; <span style=\"color: #ffa07a;\">\u0c95\u0ca8\u0ccd\u0ca8\u0ca1 <\/span>&#8230; <span style=\"color: #000099;\">\u0d2e\u0d32\u0d2f\u0d3e\u0d33\u0d02<\/span><\/p>\n<p dir=\"rtl\" style=\"text-align: center;\">Contact No: +918433994860\u00a0\u00a0\u00a0\u00a0 E-mail: <a href=\"mailto:contact@trainingcentral.co.in\">contact@trainingcentral.co.in<\/a>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <a title=\"TrainingCentral Contact Form\" href=\"https:\/\/trainingcentral.co.in\/portal\/contact-solutions-experts-form\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27ad7c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27ad7c4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c248f1b\" data-id=\"c248f1b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-196a514 elementor-widget elementor-widget-text-editor\" data-id=\"196a514\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div style=\"background-color: #f7d74e; padding: 20px;\"><p>TrainingCentral&#8217;s Skill Tests are designed to assess skills in regulatory circulars-related topics amongst your employees.The Tests are\u00a0customisable to your organisation and can be administered using security features to ensure result authenticity. Local language versions can also be created.<\/p><p>At their core, the Tests have question sets based on Regulatory Circulars (RBI, SEBI, IRDA, Govt., others) covering key business areas of banking, finance, insurance and compliance. These Tests can then be used to create workflows to ensure optimised L&amp;D\u00a0 activities amongst your employees. And supported by TC&#8217;s large India-centric course catalogue and Network of Domain Experts (check <a title=\"The Largest Network of Established Financial Professsionals Network in India\" href=\"https:\/\/finnet.co.in\/\" target=\"_blank\" rel=\"noopener\" data-cke-saved-href=\"https:\/\/finnet.co.in\/\" data-cke-saved->The FinNet Portal here<\/a>), the Tests can be the foundation of\u00a0blended programs. TC ensures\u00a0 that the question banks are periodically updated.<br \/><br \/>Click on <a title=\"TrainingCentral&#039;s Skill Check Tests Service\" href=\"https:\/\/trainingcentral.co.in\/portal\/skills-test\/\" target=\"_blank\" rel=\"noopener\" data-cke-saved-href=\"https:\/\/trainingcentral.co.in\/portal\/skills-test\/\" data-cke-saved->the link here <\/a>to know more about the service.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e45722 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e45722\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d7945f8\" data-id=\"d7945f8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ee121e elementor-widget elementor-widget-image\" data-id=\"9ee121e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/trainingcentral.co.in\/portal\/wp-content\/plugins\/elementor\/assets\/images\/placeholder.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Service &#8230;based on the latest RBI Circular (dated 01 Jul, 2015) RBI&#8217;s circular on Customer Service is issued to ensure fair treatment, transparency and efficiency in interactions between banks and their customers. The Regulator has raised a number of compliance gaps in this area with Banks, resulting in penalties. The Skill Test on Customer Service will be valuable to all banks\u00a0to assess their employees&#8230; <\/p>\n<p class=\"more\"><a class=\"more-link\" href=\"https:\/\/trainingcentral.co.in\/portal\/skill-test-customer-service\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":24690,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"cybocfi_hide_featured_image":"","footnotes":""},"categories":[237,84,201],"tags":[],"class_list":["post-24689","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mailers","category-tc-courses","category-tc-solutions","is-cat-link-solid-light is-cat-link-rounded"],"_links":{"self":[{"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/posts\/24689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/comments?post=24689"}],"version-history":[{"count":12,"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/posts\/24689\/revisions"}],"predecessor-version":[{"id":24736,"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/posts\/24689\/revisions\/24736"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/media\/24690"}],"wp:attachment":[{"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/media?parent=24689"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/categories?post=24689"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trainingcentral.co.in\/portal\/wp-json\/wp\/v2\/tags?post=24689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}