• What is the Gamification Solution from TrainingCentral offerings?

Gamification Central goes beyond the commonplace low intensity implementations offered by various LMSes depicting comparative metrics for a single course e.g. completion, grades, time to complete, etc. and terming it as a ‘gamified course’. It aims at achieving a strategic goal for the organisation through learning and other activities through an engaging and competitive program.

The Gamification solution from TrainingCentral (The Best Gamification Company in India) is a framework called the TC Gamification Central which can create a gamified environment for training programs such that learners are engaged and motivated in accomplishing specific tasks, thereby achieving learning and performance goals of their employers or sponsors. This is implemented on Content-Ready Learning Portal (CRLP).

CRLP is a cloud-based mobile-enabled framework that is pre-loaded with training programs that industry requires in compliance, finance and productivity.. The Gamification Framework assists Learners to achieve their goals in the respective Program by leveraging their intrinsic (the desire to improve, to achieve, to direct our own lives, and to connect with others) and extrinsic (recognition of achievement, earning rewards and incentives, receiving visibility in company forums) motivators.

• Does the Gamification framework need CRLP?

A gamification framework integrates with a Learning Management System (LMS) and other interfaces and guides the program through a series of activities and events along a pre-defined workflow to deliver the objective of the program. TC’s Gamification Framework is a plugin which is configured in the CRLP solution. As it is a framework, it can be customised to different strategic objective. Participants complete various activities – in-person sessions, virtual conference modes, self-paced courses through their workstation or by the user of mobile app. CRLP orchestrates these activities and feeds progress, grades and outcomes to the Gamification Framework. You can also configure to import parameters from external systems e.g. MIS systems, external exercises; these will be fed through interfaces.

• How does the concept of Gamification work?

The components of the Gamification Framework are selected such that they contribute to the achievement of the defined goal. A powerful Gamification framework has the following components.

1. 1. Activities targeted to increase cognitive capability.
   2. Challenges to test participants and encourage analysis.
   3. Gaming Rules that manage the interaction between activities, challenges and tools to compute intrinsic and extrinsic motivators.
   4. Determination of the Learner Incentives.

For a demo and walk-through of a live system, reach out to contact@trainingcentral.co.in.

• I have my own LMS. Can I use the Gamification solution from TC?

You can, with manual or automated integration with TC’s CRLP(https://trainingcentral.co.in/portal/content-ready-learning-portal/) and Gamification Framework (https://trainingcentral.co.in/portal/gamification-central/) for more details about the offerings from the best Gamification Company in India. Reach out to us at contact@trainingcentral.co.in to check how the integration will take place.

• For what purpose can the Gamification Framework be deployed? Does it find application only to the Banking & Finance industry?

No. The Framework may similarly apply to improve sales, boost customer loyalty, increase compliance culture or encourage cross-selling – learning goals to seamlessly transition into performance goals. This Framework implementation is developed by TrainingCentral Solutions (the Best Gamification Company in India) and is offered either as a product or a SAAS based implementation. Visit our blog to go through one such use case at  https://trainingcentral.co.in/portal/gamification-implementation-in-corporates-a-case-based-approach/

• We want to use gamification for our channel partners. How can we do that?

Targets are a key parameter for assessing Channel Partner performance. However, the Gamification Framework offers a way to introduce segmentation, adding other activities and parameters to marketing through them. Channel partners can be enthused and encouraged by introducing an element of gamification. A large PSU had evaluated using gamification for the Business Correspondent (BC) with segmentation of the BCs in performance-based categories. Similarly, businesses can peg incentives based on how channels perform on various parameters, which can be tracked using a Gamification Framework.

• Do we have to create activities on our own? We find that a big challenge in going the gamification way.

This is not necessary. TC has a large catalogue or repository of ready courses which can be Activities. Another set of activities is TC’s large Question Set which can form Tests. Besides these, TC Marketplace contribute a number of Activities. Access TC’s Custom Courseware for building efficient and effective courseware designed for your specific needs.

• What are the different components of the Gamification Central?

Activities that Client set-ups on TC’s CRLP can be administered to the target audience with a wrapper of gamification. Let us understand the block diagram that we have shared above.

Activities

1. 1. Client Activities – Import values and grades from activities conducted by you external to CRLP, MIS and data which have weightage in the Gamification Framework.
   2. Off-the-Shelf Activities – TrainingCentral and TC Marketplace- Select from the complete, curated and updated course catalogue from TrainingCentral and its associates.
   3. TC Trainer Delivery – Virtual and In-Person – You can include classroom training as part of the activities for upskilling the participants. Deploy trainers from TC’s wide network of domain experts for training activities and capture the outcomes of the training in the gamification program. Check FinNet – an organisation promoted by the promoters of TrainingCentral Solutions for building a global network of professional trainers (https://www.finnet.co.in).
   4. Custom Design – Design custom activities and events – an e-learning course, a video, an internal awareness forum or an Awareness week. Check our custom courseware design capabilities delivering unique and innovative solutions for over a decade. Visit https://trainingcentral.co.in/portal/custom-courseware/ for more details on this service.

Activities can carry different weightages and can be graded. Activities, MIS and outcomes from external systems can be uploaded and hence, online/tech-enabled learning activities, activities carried outside the LMS and outcomes from client’s systems can be used in the gamification implementation. Client can, therefore, implement a well-balanced program with a judicious variety of activities.

System Architecture

1. 1. Gamification Framework – The heart of the program, with the business rules, the analytical tool, participant definitions and other components are based. Tightly integrated with our Learning Management System.
   2. Content-Ready Learning Portal (CRLP) – Through the CRLP solution, you receive a custom designed learning portal for your organisation, complete with all the courses you require for your compliance, finance, behavioural and productivity training. Visit https://trainingcentral.co.in/portal/content-ready-learning-portal/ for more details.
   3. Issue Management System – This forms the Helpdesk system to ensure that the right support is received when the users require assistance. The TC customised Android Moodle Mobile is tightly integrated with the Issue Management System.

User Accesses

1. 1. User Mobile – Users can access CRLP activities on the custom TC mobile app (best gamification app) as also track their ranking on the Leaderboard while on the move.
   2. User Workstation – Browser-based interface to allow for access of Activities and Leaderboard from any workstation or laptop.
   3. Supervisor / Bank / HR Workstation – Special Tracking and monitoring functionality to the Supervisors or HR Managers for day-to-day administration.

• What is gamification?

Gamification refers to the use of game-like elements and principles in non-game contexts to engage and motivate people to achieve their goals. This can involve incorporating elements such as points, badges, leaderboards, challenges, and rewards into activities or processes that are typically not games. To implement this one of the best gamification app like TrainingCentral’s is required.

• How can gamification benefit a corporate?

Gamification can offer multiple benefits to corporates by making work processes more engaging and motivating. For example, employees might find routine tasks or training programs more enjoyable if they come with elements such as rewards and challenges. This increased engagement often translates into higher productivity and better job satisfaction. Additionally, gamification can enhance learning by making learning content interactive and rewarding. It can also improve performance management by providing clear, game-like goals and recognition for achievements, which can be particularly effective in motivating employees.

• How do you determine the criteria for awarding points?

Criteria should align with your objectives and be clearly defined. For example, you might want to award points for completing tasks, scoring certain grades, achieving milestones, or demonstrating desired behaviours. It is important to ensure that the criteria are fair, measurable, and relevant to the goals of the gamification initiative.

• How would points be allocated for different activities or achievements?

Points should reflect the value or difficulty of the activity. More challenging or important tasks might receive more points, while simpler tasks receive fewer points. This helps to prioritize and motivate employees based on the significance of their actions.

• Can I award points to groups instead of individuals?

Yes, Gamification Central allows you to award points to groups. This is typically done by setting up criteria for group performance or achievements in the activities or events which are to be performed by a group. Some key groups/aggregations at corporate level could be branches, sales zones, collection teams, profit centres and so on.

• What types of group-based activities work well for gamification?

Effective group-based activities include collaborative projects, team challenges and joint problem-solving tasks. Activities that require teamwork and offer measurable outcomes are ideal.  

• What resources or support will be provided to effectively implement and manage gamification for our organisation?

To effectively implement and manage gamification, TrainingCentral being one of the best gamification companies in India will provide the expertise to plan gamification strategy depending on the training goals of the organisation. We will also provide gamification tools, technical support for troubleshooting, and support for designing and testing gamified elements. TC also assures the ongoing maintenance and updates of the gamification framework and underlying training activities.

• Are gamification features available on the mobile version of the LMS?

Gamification Framework is supported by and can be accessed over mobile smartphones through its dedicated mobile app making it one of the best gamification app in India.

• I’m having technical issues with the portal. Where can I get help?

For technical support, users can contact customer support via mail (techsupport@trainingcentral.co.in) or WhatsApp (+91 9136024860). User can also raise queries through issue management system provided in the dedicated mobile app of TrainingCentral’s LMS making it one of the best gamification companies in India.