Certification for
Mortgage Professional

The Certificate for Mortgage Professional (CMP) prepares you for a career as a finance executive in one of the fastest growing segments of the industry

Over the last few years, Home Loans and its variants have contributed to over 50% of the retail loans business in banks, NBFCs, Housing Finance Companies and other financial institutions.

TrainingCentral’s mission is to skill young graduates for employment opportunities in the emerging sectors of industry.CMP delivers training using latest learning technologies designed by industry practitioners and experienced bankers to give you a good head start in your career as a finance executive.

The course covers essential learning aids which prepare you in three core areas that are measures of success in a job

Functional

You learn various industry concepts, market practices and key processes. Topics include Compliance elements (like KYC, AML), function areas (like Home Loans, Credit Reports, sales training and collections methodologies). You also learn additional topics (like taxation, negotiation skills, communication methods and so on).

Core Competencies

Core competencies prepare you for how you will work in your new workplace. While business knowledge is essential, your employer also expects you to behave and interact with internal and external customers in a particular way. Course include Code of Conduct, POSH and so on.

Productivity Skills

Many additional skills contribute to higher efficiency at the workplace. Courses here include MS-Excel for the finance executive and E-mail Etiquette.

The training is delivered to you through our feature-rich learning portal at http://trainingcentral.co.in. Successful candidates will publish their CVs on the dedicated resourcing portal – http://www.finnet.co.in. Check the section on ‘What You Will Get’ below.

Do note that your progress is recorded in our systems which are then available to your prospective employer to go through while they decide on their shortlist. 

  • Certification modules used by industry in their regular employee training.
  • Only integrated Program that include conceptual, behavioural, productivity and other components.
  • Classroom training delivery by leading trainers with hands-on experience.
  • Successful subscriber CV accessible immediately to industry players for recruitment.
  • Your prospective client pays the largest portion of your fees.
  • Comprehensive training program with practicals that prepare candidate for the job.
  • Potential Recruiters get access to candidate progress, submissions and performance details, thus making a well-informed recruitment.
  • Local Candidate for Local Job –for industry’s local recruitment needs
  • Language flexibility for higher effectiveness of content

What You Will Get?

CMP is unique in that the segments are used by leading banks and NBFCs. Program components will vary depending on the Learning Plan an individual selects.

  • Over 15 hours of self-paced courses used by the top banks and NBFCs

  • Objective tests from a large question bank to test your understanding of the topics

  • Subjective tests to be submitted by you to prepare you for the practical aspects in your role

  • Classroom training and guest lectures delivered by the best practitioners in the industry

All of these are facilitated by video narration by trainers who guide you through the Certification.

India, Businessman, Two People, Business Person, Indian Ethnicity

For a job in the Mortgage Industry

A job in the home loans industry offers the perfect balance of job satisfaction and challenge. Satisfaction in ensuring that a family gets a house to stay in. A Challenge in understanding customer needs and mapping the customer requirements to offerings from your employer and ensuring proper closure of the loan on return of the money. The industry offers different challenges to each personality.

A Sales executive’s role involves a high level of customer interaction. The Sales executive has to understand client needs and then make sure a lead converts into a happy customer. The employee is expected to perform the following functions:

  • Explore new leads and territories with the objective of seeking new business.
  • Engage with the customer and ensure closure of the new business.
  • Manage customer relations.
  • Liaison with different teams which include Credit, Legal, Technical, Collections

Do note that Role functions might vary with company, geography, and the requirements of business.

A collections’ team is comprised of high-performing individuals who have an ability to follow-up systematically and ensure high levels of customer repayment. The functions that an employee in collections may be asked to work with may include:

  • Seeking 100% collection efficiency of the portfolio
  • Liaising with various departments like legal, Technical, Sales and Credit for better collections
  • Regular follow-up and timely reminders to customers
  • Working with different modes of repayment (Including digital modes) and offering these services to the customer

A credit role entails understanding different customer income profiles and an ability to assess them factually. The functions may include:

  • Having an in-depth understanding of assessing financial credibility of individual and/or business clients to recommend sanction or rejection of loan
  • Understanding different income profiles in the region and financial implicationsto understand local nuances in regional job markets, service and agricultural incomes, etc.
  • Understanding regulatory aspects
  • Working with statistical information to ensure better sourcing

Working in these teams would require an understanding of regulatory requirements, especially with regards to land registration, legal cases, collections and documentary needs for cases. There would also be a need to work with third party vendors for some of the outsourced functions like credit verification, document verification, regulatory liaison and so on.

This role would require administrative work crucial to the functioning of the branch on a daily basis. The employee would be required to work with documents, reports and also work in coordination with the office team to ensure smooth functioning of the overall loan process.

Corporate Teams

The Certification for the Mortgage Professional is the complete onboarding program for the executive who will take your products to the customer.
The Certification is delivered through tech as well as non-tech modes – e-learning, virtual classroom and in-person classroom – based on Program Option that you select and the modules you select.

 The components are plug-n-play; you can select amongst the following for your onboarding program

  • Functional modules – Home loans, Legal Aspects in Collections, Credit Score, Taxation and other modules
  • Regulatory Compliances – KYC, AML, Key Financial Ratios
  • Governance – POSH, Whistle-blower, Code of Conduct, and
  • Productivity modules – MS-Excel for the Fin Executive, E-mail Etiquette modules

These self-paced modules are complemented with Virtual or In-person training from sales veterans from the Mortgage industry, honing your workforce’s skills to meet the challenges of the marketplace. Program delivery is hosted on a powerful Learning Portal delivery over secure Amazon servers managed by the experienced TC team. With content that is assuredly auto-updated periodically; all you need to monitor and control implementation is access to MIS – available online a few keyclicks away.

Proven Expertise. Delivered over 14+ years.

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Courses and Certifications
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Finance and non-Finance Clients
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Languages of Development
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Established Experts Associated
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Select what best suits your needs...

Features

Self Paced
Only

₹ 3,600

Employment
Oriented

₹ 9,600

All E-Learning Courses

Yes

Yes

Access via Mobile and Workstation

Yes

Yes

Learning Management System Plans

Yes

Yes

Assessment/Evaluation Type

Objective Tests

Objective Tests. Graded Subjective Questions

Digital Verification Certificate

Yes

Yes

Duration Of Subscription

90 days of flexible access

180 days of flexible access

Enroll NOW
Enroll NOW

Features

Resource
Augmentation

Tailormade

Corporate
On-boarding

Tailormade

All E-Learning Courses

Database of immediate deployable resources

Yes

Access via Mobile and Workstation

Yes

Yes

Learning Management System Plans

Options for functions of Sales, Collections, Support services

Customisable Learning Plan

Assessment/Evaluation Type

Test results viewable + Online interview scheduling

Objective Test. Graded Subjective Questions

Digital Verification Certificate

Simple and Interactive LMS

Simple and Interactive LMS

Duration Of Subscription

Enterprise Dashboard for Resource Augmentation

Enterprise Dashboard for Teams

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Program Syllabus, Eligibility, Pre-requisites and Description

Eligibility

The CMP program does not have any pre-requisite for subscription. Students in their final year of graduation may also apply.

However, subscribers who complete the certification successfully will gain subscription in FinNet (TrainingCentral’s portal for resource augmentation) on meeting the following criteria –

  • Gradate seeking employment in the Banking & Finance industry
  • Minimum 50% in Graduation

Pre-requisites

  • Should be good in communication and quick in being able to respond to queries from potential clients, especially those financial in nature.
  • Should be ambitious and keen to develop a professional career in finance. 

Contact Us

+91-22-23854860

*Office hour support is available Monday to Friday and working Saturdays from 10 am to 6 pm. TrainingCentral offices are open on first and third Saturdays of the month.

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Syllabus

Download
Pre-Classroom
  • Pre-requisites: Completion of Registration, Completion of Pre-enrolment Criteria (depending upon your plan)
  • Description: This segment builds up your conceptual knowledge and prepares you for the classroom sessions to follow. The trainers conducting the classroom training will be in a position to clarify on doubts that you have while going through this section.
  • Modules Covered: About this Certification, Home Loans Course, Credit Rating Agencies, , Financial Ratios

6 Hrs

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Classroom
  • Pre-requisites: Minimum Passing Grade of XXXXXX in Pre-Classroom Section
  • Description: Some aspects in a business are best taught in the classroom – either through virtual or in-person. These are aspects which involve customer touch, are of more quantitative nature or involve sharing of experiential knowledge. During this session, experienced trainers will teach you about sales techniques, collections methodologies, negotiations techniques and business sourcing avenues.
  • Modules Covered: Questions answered, Sales Methodologies, Effective Collection Strategies, Insurance in Lega

16 Hrs

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Enroll NOW
Post-Classroom
  • Pre-requisites: Attendance of Classroom Training; Passing Grade in Classroom Assignment
  • Description: This section builds on the previous two sections and rounds up the knowledge you need to have with you as a responsible and productive executive for your employer. You cover aspects technical aspects as well as some of the softer training elements like Code of Conduct, POSH, Whistleblower.
  • Modules Covered: Compliances (KYC, AML), Legal Aspects in Collections, Regulatory Aspects (Taxation), Governance (Code of Conduct, Whistle-blower), Productivity (E-mail Etiquette, MS-Excel for Finance Executives)

12 Hrs

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Pre-Interview Preparation
  • Description: A Certification prepares you to have the foundation knowledge of the field you are going to work in. Once you are selected for an interview, we will enable access to you for a unique program to prepare you for interviews. This program presents different characters and approaches and the pros and cons for each when attending an interview.

1 Hr

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Trainer Profiles

The Certification is anchored by established, experienced trainers who have worked in the industry. These trainers specialise not only in the subject of the Certification, but also train in key behavioural traits required to be a successful professional in the industry. Our trainers are spread across the country and deliver the key classroom segments of the Certification either through in-Person training or via Virtual Conferencing software like Zoom, Teams Meet, etc. 

About the Mortgage Industry

With the ongoing urbanization, the demand for housing in India is ever-increasing along with the growing population. The urbanization process is characterized by a remarkable increase in the size of cities. However, India may be said to be in the midst of a transition from a predominantly rural to a quasi-urban society.

Housing demand has increased across the country as a result of changing lifestyles, societal perspectives, and expanding labour mobility. Moving into larger residences is more likely as income grows. Younger borrowers of housing loans, increased need for independent homes, government programmes to provide cheap housing, and interest concessions under the Pradhan Mantri Awas Yojana  is also a contributor to rising housing financing demand.

Traditionally, banks have been the most significant player in the housing finance market, holding the bulk of India’s total home loan portfolio. Banks are also responsible for disbursing a majority of the housing loans to higher-income bracket customers.

The economically weaker section of the population is primarily dependent on informal sources of borrowing to construct houses, as it does not have access to institutional sources. This presents a substantial opportunity for niche housing finance companies that focus on lending to lower and middle-income segments and those with an uneven income pattern.

Housing is a multifaceted economic activity with both broad and microeconomic effects. Therefore, the regulators, lenders and other market participants play a significant role in catering to the growing housing needs.

It is significant that the government is encouraging affordable housing through various schemes.  The interdependence of growth in the real estate sector with other segments of the economy necessitates a conducive policy environment, modern infrastructure and an investment friendly climate.

India’s residential sector, which accounts for more than 80% of the country’s real estate market, has witnessed a strong rebound on the heels of the pandemic. The demand has persisted despite the economic challenges brought on by high inflation.

The housing finance sector in India does, however, face several challenges, including inadequate infrastructural development, high cost of land acquisition, and non-availability of long-term capital for investment, all of which must be swiftly overcome. Still the Indian financial sector has recently exhibited an encouraging trend. The amount of outstanding mortgage loans has increased by a healthy 16 per cent over the past 5 fiscal years. The main drivers of this trend are rising disposable income, strong demand, and an increase in new competitors joining the market.

Housing Finance Solution

The majority of individuals may only realise their ambition of owning a home through a home loan. This is due to the escalating cost of real estate in India. Lenders now provide a variety of housing finance solutions to better satisfy the demands of the borrowers.

People now have a wide range of expectations for a house loan nowadays. Several financial institutions provide particularly designed house loans for women, agriculturalists, and loans just for the acquisition of land, to name a few.

Home loans solutions available

Loan for purchasing a piece of land: Once a buyer acquires a piece of land he may build a house as soon as he has enough money. Buying a plot gives the buyer the freedom and flexibility to start building his own house according to his specifications.

Loan for constructing a house: This financing is specifically intended for persons who would like to build a home from its foundation rather than purchase one that has already been built. The loan may be disbursed entirely at once or in several phased payments.

Loan for purchasing a house: This loan is designed for individuals who want to buy a ready-to-move-in property than to build a house from the ground up.

Loan for extension of property: This kind of loan is for homeowners to borrow money if they wish to expand their current property. It could be used to build a garage or add an additional bedroom to the house, for instance.

Loans for improvement of houses: A home improvement loan is a loan available to renovate house and fund its repairs. The loan can be used for internal and external home renovation such as painting and whitewashing, tiling and flooring, waterproofing, plumbing and sanitary work, and more.

Loans against the property: A loan against property is taken by keeping an existing residential or commercial property as security. The loan can be used to fulfil various purposes such as  expanding business or to funding child’s education.

Role of Banks and NBFCs in Housing Finance

Dozens of banks and non-bank financial companies (NBFCs) across India help millions of people realize their dream of owning a property. This even covers people from all walks of life who cannot afford to make a one-time payment to purchase a home. Housing Development and Finance Corporation, an NBFC, was the first to offer housing loans in India. 

Several banks and non-bank financial companies (NBFCs) have jumped on the bandwagon in the recent two decades and now offer affordable housing financing. Besides banks as a home loan provider the other key players in India home loan market include SBI Home Loans, PNB Housing Finance, HDFC Housing Finance, LIC Housing Finance, L& T Housing Finance, Indiabulls Housing Finance, DHFL, ICICI Housing Finance, Aadhar Housing Finance Ltd., Edelweiss Housing Finance Ltd, Can Fin etc. 

Emerging Technologies Transforming Mortgage Industry

Technology has revolutionised the global markets and changed how people borrow loans in the Indian markets. Convenience is the need of the hour, and technological improvements ensure maximum consumer comfort even while borrowing a home loan.

Banks, NBFCs and HFCs are investing in modernized business models, powered by a variety of new-age technologies, to enable the seamless design, launch, and implementation of unique and customized products and services.

With the goal of catering to a wider range of customers, these financial institutions are looking at digitally transforming their end-to-end processes, thereby differentiating themselves from incumbent banks and delivering a superior experience.

By implementing a huge range of modern technologies, including integration with India Stack (for KYC purposes and so on), integration with CIBIL and other credit score agencies (to assess credit evaluation) artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), mobility, predictive analytics, and chatbots NBFCs and HFCs are completely redefining the way they transact with internal and external customers.

Accelerating digitization efforts enables:

  • Remote customer interactions, through video KYC and eSignatures
  • Anytime-anywhere accessibility with mobile apps and self-service portals
  • Contextual, personalized, and omnichannel engagement with customers
  • Streamlined operational workflows for greater productivity, accuracy, and cost efficiency
  • Increased data security, using distributed ledger technologies

NBFCs and HFCs have an opportunity to gain a significant advantage over their traditional banking counterparts by rapidly adopting new-age technologies. Platform-based solution helps them to optimize their resources and processes, expand their customer base to reach a wider socioeconomic audience, leverage strategic partnerships, and increase revenue, all while staying risk-free, compliant, and competitive.

Almost all the financial institutions today have perfected the process of applying for a home loan online through various channels – forms hosted on their websites, interactive home loan application processes and even an end-to-end application journey that can be completed on texting applications. In today’s environment, online is the way forward, and the home loan industry is fast catching up. It is not only easy and hassle-free, but also quick, to keep up with modern needs and demands.

FAQ

The Certificate for Mortgage Professional for a Job Seeker

I am seeking employment in the finance industry. How does the CMP Program aid me in searching for a job?

The Certification for Mortgage Professional prepares you for a career in the Retail Assets industry through programs which are structured to be easily accessible from anywhere in India. Both variants include TC’s best self-paced courses covering the whole gamut of conceptual, functional, behavioural and compliance courses which are actively deployed by industry are available to you at a cost-effective price. The variants available to you are –

  1. The Self-Paced Only CMP – Accessible from anywhere, any time (and soon to be available in multiple languages). You get all the e-learning courses are part of the program and all the milestone tests. On meeting the passing criteria, you will be able to download a verifiable PDF Certificate. Subscription to this certification is for 90 days.
  2. Employment-oriented CMP – Along with all the advantages of the self-paced variant, you get trained by some of the top industry-experienced trainers through virtual classroom or in-person classroom training in sales and collections methodologies. You also are evaluated using subjective/practice-based tests which prepare you to be productive from day 1 at your job.Successful Employment-oriented CMP subscribers get listed on our portal for placements – FinNet (http://www.finnet.co.in) from where TC Clients and prospective employers can initiate recruitment proceedings after taking a look at your submissions. Subscription to this variant is for 180 days, during which can have to complete all the Milestone tests. On meeting the passing criteria, you will be able to download a verifiable PDF Certificate.

If you have any queries on the pricing, duration, components and job prospects, please reach out to us at the contact details provided in this FAQ.

How can I enrol in a course? / How do I purchase the subscription to the Certification?

You will first need to register yourself on the site. A login ID & password will be sent to the email ID you’ve specified at the time of registration. Once you receive the same, you can login and choose the product that you want from the Course Catalogue and add it to your Shopping Cart. You have multiple payment options (refer “What are the payment methods available to me?”).

I wish to subscribe for myself. I am not a corporate subscriber. Can I subscribe for courses?

We offer online and offline payment options, both of which are explained below:

Online through TrainingCentral portal: If you want to pay via direct bank debit or credit card, you will be directed to a secure authorization page (via a secure online payment gateway); after authorization and payment, you will receive an e-mail confirmation (receipt of payment). You can then view the courses you have purchased in your account and can start accessing them.

If you wish to pay directly through NetBanking, please mention the order no. in your transaction narration & then mail us the details of the electronic transfer (transaction ID) along with order no.

Name of Account        : TrainingCentral Solutions Pvt. Ltd.

Account Details           : Account No – 05412000006999

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HDFC Bank, Bombay Scottish Extension Counter,

Mahim, Mumbai-16

Other details               : PAN No. – AADCT3450B

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We will email you with a confirmation; you can then login and start accessing your training courses.

Offline:

  • If you wish to pay via cheque / DD, the following options are available to you:
  • Cheques drawn in favour of “TrainingCentral Solutions Pvt. Ltd.” can be deposited directly into HDFC Bank, account no. 05412000006999. Please mail us the order no. along with the payment details (cheque no., date, amount and Bank location deposited) to enable us to process your requirement.
  • Alternately, you can also mail the cheques to our contact address with the details of your order.

I bought a course, but I do not see it in my courses list.

Please write to us at ‘Contact Us’ with your username and details of your order information to enable us to assist you quickly.

Can I cancel my subscription to a course?

Please refer to the refund policy in the ‘Terms of Use’ to understand TrainingCentral’s refund policy.

How can I know what the CMP Certification has to offer?

You can view course content by accessing the Table of Contents & ‘About the Certification’ and also by watching a demo of the course. You can also view sample segments on TrainingCentral Solution’s YouTube channel. The demos showcased are accessible without registration & login. For all other demos, you will need to register yourself on the portal.

We will be launching the Program in Maharashtra for the first phase. Classroom training will be in place in Mumbai, Thane and Navi Mumbai. Gradually, our objective will be to introduce classroom training in locations like Pune, Nagpur, Nashik, Kolhapur, Aurangabad, Solapur, Jalgaon, Amravati and Nanded. Until that time, the programs will be delivered to these locations and subscribers in all locations through Virtual Classroom technology.

Is the Certification available in multiple language?

All our courses are available in English as of now. A few of our courses are currently also available in Hindi and Marathi. The translation is available both in the On-Screen-Text and Audio. We can offer courses in other languages as per request from Client.

We are also exploring technology for converting our courseware in many other Indian languages like Malayalam, Tamil, Telugu, Kannada, Oriya, Punjabi and Assamese. We are also checking to translate them into International languages like Sinhala and Nepali.

What is the level of your Certification (L1, L2 or L3)?

All components of our courses are usually L2. All courses have a voice-over from a pleasant voice artist. The scenarios and case studies may be supported by artist-drawn images. In some of the courses, we may include Level 3 gamification and case studies.

How can I access the course?

The course is completely online. All components of the course – e-learning courses, tests, subjective tests, classroom – are accessible over your mobile phone, tablet, laptop or workstation. As long as you have a reliable and sturdy broadband connection, you will be able to access all components of the program.

What type of Technical Support is provided if I face a technical issue in going through the Certification?

TrainingCentral shares a detailed help support documentation on its portal. Reach out to technical support for any of the below channels –

Through the TrainingCentral Mobile App, click on ‘?’ and select the problem you are facing.

Mail us at techsupport@trainingcentral.co.in.

WhatsApp on +91 91360 14860

Call your support at +91-22-28354860

Where have people who took this Certification get a job?

The CMP program prepares you to take up roles in sales, collections and operations, as per your inclination and the recruiters business needs. TrainingCentral has been servicing clients in the Finance industry since 2009. Please visit an indicative list of our clients here. All clients here are potential recruiters from TrainingCentral programs. The recruiters will have full access to your performance during the program. So, keep alert, be active on the program, interact and contribute with your queries, opinions blogs, etc and showcase your skill for the bests placements.

The CMP program has Letters of Intent from XX banks, NBFCs and HFCs. Please click below to view the individual letters from TC Clients.

What type of job can I aspire to get after this Certification?

Refer to the section of ‘Jobs in the Mortgage industry’ for a list of roles in the mortgage industry. TrainingCentral clients are reputed players in the industry and are certified ‘Great places to Work’.

What benefits will be provided by companies on recruitment?

Remunerations vary from company to company. These vary from Rs. 2.5 Lakhs to Rs. 5 lakhs jobs in the mortgage industry. Some companies might also offer performance-based incentives for the sale and collections functions.

Will I get a job in my home place or do I need to travel to the closest metro?

Your details on TrainingCentral’s placement portal include your current location and permanent locations. Recruiters may reach out to you for their positions in your locations and this will increase possibility of employment in your location or close by.

I have questions on some of the content on the topics in the Certification?

You might have questions on the various concepts, processes, quantitative methods and other material which is part of the Certification. Here is how you can get clarifications on your queries.

  • The Certification has self-paced help videos which take the user through the various key operations to understand the operational aspects. With each
  • There is also a 2-day session on Sales and Collections when industry experts and experienced trainers will be available. You can raise your questions during these sessions.
  • TrainingCentral will arrange on chat sessions and webinar sessions with trainers for responding to questions periodically. Access details will be shared with you to get onto the call and ask your questions.

For further support, users can raise the query through the functionality provided in our mobile App. Users may also send WhatsApp to our support executives or call them for support.

Queries relating to the CMP certification components can be answered by anchor experts which are in place for all courses. You can also raise queries in chat windows for various sessions offered and our trainers will surely respond to them.

Where can I ask questions regarding the Certification?

If you have any queries with respect to subscription, eligibility, payment options, placement possibilities or any other areas with respect to the Certification, there are a number of options available to you –

Check the various contact options shared on the CMP page here. This also lists the dedicated chats and mobile numbers on which you can call to inquire about the Certifications.

How do I learn the price of a Certification?

The price of each of course is shared on the Certification page.

Will I get a Certificate after completing the training?

Yes, you will get a PDF certificate with the seal of TrainingCentral and a unique verifiable code, which will ensure that any prospective employee can verify its authenticity.

Is the TrainingCentral Certification accredited by any official organisation or to the Central Bank?

TC Certifications are unique and developed using the latest technology. They are not accredited to any organisation nor are they affiliated to Central Bank, other regulatory organisations or the governments of the respective countries in which they are marketed. All course components are, however, based on document and circulars from respective regulatory authority and cover the important provisions, processes, stakeholders and other aspects related to the title of the course.

We may look for accreditation of our Certifications by reputed universities or institutions in the near future.

Can I print/download these Certifications?

TC Certifications have various components. E-learning courses (SCORM standards-based courses) are not downloadable except from within the Moodle app. Documents, circulars and files for subjective tests are downloadable. You will be expected to work on these files and upload them as part of your submission. Our courses are developed using the latest technology, which includes interactive graphics, animations etc, due to which printing of the same is not possible.

Accessing Online Courses on the TC Portal

Why should we go for online training?

Online Training offers many advantages vis-à-vis the traditional In-persona Instructor Led Training (ILT) – self-paced, anywhere-access, cost-effectiveness. As the offline classrooms are not possible because of current situation, many of the banks and institutes are opting for online training option for more effective and efficient employee training in one go.

What is the validity of my subscription? What is the duration of a course or a program or a Certification?

Each course has its own duration and schedule. Refer to the course or program details for the duration for which your access will remain open.

For TC’s self-paced courses from TC servers, the validity of user subscriptions is 90 days (or 3 months). Within the subscription period, users can access the courses multiple times even if they have completed the course.

If the course subscription is of the Annual Subscription or Perpetual Subscription (which is for deployment on Client’s own Learning Management System), then the user can access any number of times or as per the access durations/times set by the Client on the LMS.

Do I need broadband to access the course?

Yes, since TrainingCentral courses have media-rich content, a broadband connection will ensure that you get the most value out of your course.

If you are accessing the course on the mobile device using TrainingCentral’s customised Moodle App, you should be in a location where there is a good mobile signal. With the Moodle App, you also have the option of downloading segments of the course and accessing offline. This is subject to the space available on your mobile device.

What if my computer reboots or if I lose my internet connection midway through e-learning?

All information you enter into any templates or boxes while you are on-line, gets saved each time you move to another page, so if your computer suddenly shuts down, just start up again, return to your e-learning module/lesson and you will be asked whether you want to continue from where you left off. Select ‘Yes’ and the course resumes from the last stored location.

Can I access a course multiple times?

Various components of the course can be accessed based on program structure.

  • For TC self-paced courses, you can access / view the complete e-learning module multiple times during the validity of the course.
    • Tests associated with these courses can be taken maximum 3 times.
  • For mentored courses (where there is a trainer delivering a lecture via video conferencing), the access to live session is only once. TrainingCentral may offer the recording to view offline too.
  • Tests will be as per the program schedule unless the trainer offers repeat test.
  • Other Learning Aids may be accessed multiple times.

If you have a query on the access for your course, drop us a mail at contact@trainingcentral.co.in and we will revert to you.

Are certificates provided on completion of a course?

Yes, we offer both Training and Certification in the Banking and Financial Services domain. On successful completion of the course and assessment, TrainingCentral will issue downloadable PDF Certificate to you. This Certificate will have a unique code, which can be used by a prospective employer to verify the authenticity of the Certificate.

Corporate Subscriptions

How can the CMP Course be of value for my organisation?

The CMP Program is launched by TrainingCentral Solutions, an organisation which has been servicing the training needs of corporates in the finance industry for over 14 years. The CMP Program can be of value in two ways –

Onboarding Program – Complete program integrated with TC modules as well as your pre-designed modules for the onboarding and induction of the selected candidates to ensure aligning with your products, philosophy and methodologies of work.

Resource Augmentation – Our Train-Hire-Train (THT) model can provide an assured pipeline of skilled personnel for the Sales, Collections and Operations areas of the business. THT Components are

Train (T) – Integrated training program for the graduates in concepts, behavioural and skill-based areas prior to recruitment

Hire (H) – Newtech portal dedicated to finance resources with dashboard with trained resource  distribution across geographies

Train (T) – Extension of the training program to include onboarding modules for the selected candidates so that the resource is productive almost immediately on joining.

Access to the programs can be from TC portal, TC-managed white-labelled learning portal.

How do I track whether the users I assigned have completed the courses?

Any program flow is also structured such that the test for the course is accessible only after the user completes the course. Each Client receives a manager’s access through which the usage dashboard can be accessed to track and analyse access.

My products are focused on Affordable Home Finance (AHF). Do you have any programs which will train our workforce?

Yes. Amongst areas TC has delivered training is in financial literacy and financial education. Our programs can be accessed where there is a decent internet connectivity.

  • Program components can be customised to the product focuses so that only the relevant products will be included.

We plan to extend our programs to multi-lingual delivery using the latest technological developments which facilitate this.

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