Description of Project: 

Target Audience:  Field Workers of CRISIL Foundation working in the Central for Financial Literacy (CFL) centres with Vernacular Education – 12th standard or graduates. Selected from villages to work at Block level as Business Facilitators. 

Program Pre-requisites: Access to online mobile app with delivery of video tutorials and other learning activities. 

Program Objectives: The Centre for Financial Literacy project has been conceptualised by the Reserve Bank in 2017 as an innovative and participatory approach to financial literacy at the Block level involving select banks and non-governmental organisation (NGOs). Initially set up in 100 blocks on a pilot basis, the project is now being scaled up across the country to every block in a phased manner by March 2024. CRISIL Foundation is the only corporate CSRs participating in the implementation of the CFL project. During the expansion phase, CRISIL Foundation has been given a mandate to set up and operationalise 429 CFL centres. This training program is developed for the induction of newly recruited CFL field team members. The expected training outcomes will be measured through achievements of business targets defined by RBI as below:

•    Each CFL Centre will cover 3 blocks
•    Each centre will cover 50% of the villages within its territory and
•    30% of population in the age group 18–60 years. Women, earning members and youth will receive priority.

Coverage

1. About the CFL Project
2. Financial habits of Goal Setting and Financial Planning
3.  Financial Instruments like Savings, Investment, Loan, Insurance and Pension.
4.  Digital Finance and Grievance Redressal
5.  Soft skills for working with a team and motivation, adult learning
6. Understanding data Duration – 11 hours 

Program Methodology 

TrainingCentral delivered the complete content, program flow and videorecording based program for the training. The training program is required to be delivered in 8 languages – English, Hindi, Marathi, Punjabi, Bengali, Assamese, Urdu and Ladhaki. TrainingCentral submitted a design which envisaged the training program to be delivered using video recording of trainers in the respective 8 languages delivering the training. The recording would then be superimposed with engaging graphics to make the delivery interactive and interesting. Accordingly, TrainingCentral set-up its recording studio in the Charni Road office in South Mumbai. A key project risk arose due to the occurrence of the Omicron pandemic, which threatened to disturb the complete schedule, especially as metros were impacted hard due to the pandemic. As risk mitigant, TrainingCentral requested the client’s go-ahead to set-up a parallel video recording studio in Mohali, as two of the language trainers were based there and it could be a hub for the North India-based trainers. This was done in record time and two studios functioned in parallel for the recording of the training. At the time of writing, the video recording of all but 2 languages were completed, and post-production tasks were underway.