Customer Service
…based on the latest RBI Circular (dated 01 Jul, 2015)
RBI’s circular on Customer Service is issued to ensure fair treatment, transparency and efficiency in interactions between banks and their customers. The Regulator has raised a number of compliance gaps in this area with Banks, resulting in penalties. The Skill Test on Customer Service will be valuable to all banks to assess their employees on the regulatory requirement as prescribed in the circular.
Features of the TC Skill Tests
- Three levels of question severity (complex, moderate, simple) to test your employees.
- Add your questions to customise for your products, processes and policies.
- Language variants possible through AI-generated translations.
- Mix questions related to multiple Circulars to test different Roles.
- Create differentiating workflows based on employee capability or performance.
Can be created in multiple languages
हिन्दी … मराठी … ગુજરાતી … తెలుగు … தமிழ … ಕನ್ನಡ … മലയാളം
Contact No: +918433994860 E-mail: contact@trainingcentral.co.in Contact Us
TrainingCentral’s Skill Tests are designed to assess skills in regulatory circulars-related topics amongst your employees.The Tests are customisable to your organisation and can be administered using security features to ensure result authenticity. Local language versions can also be created.
At their core, the Tests have question sets based on Regulatory Circulars (RBI, SEBI, IRDA, Govt., others) covering key business areas of banking, finance, insurance and compliance. These Tests can then be used to create workflows to ensure optimised L&D activities amongst your employees. And supported by TC’s large India-centric course catalogue and Network of Domain Experts (check The FinNet Portal here), the Tests can be the foundation of blended programs. TC ensures that the question banks are periodically updated.
Click on the link here to know more about the service.