Suryoday Microfinance [Aug 2013]

Suryoday MF is a microfinance institution in India with a presence through 174 branches across 7 states in India. The MF works in the low-income segment, offering unsecured loans to women. The ‘Relationship Officer’ (RO) plays a pivotal role in ensuring financial discipline in the members of various groups and ensuring monthly collections and thus a high %age of recovery.

To ensure uniform training across the company, the ROs undergo online and classroom training for 3 weeks. The ROs can select the language in which they wish to take the online course. This ensures higher effectiveness of training, making the front-line employees well-equipped to carry out their tasks in the field. 

  • Target AudienceRegional Officers; typically, with 10 to 12 years of formal education.
  • Our delivery: TC designed the complete LMS portal, the courseware and translated them in various regional languages
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