Soft Skills Training for Middle Management / First Time Managers (Face-to-Face)

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Soft Skills Training for Middle Management / First Time Managers (Face-to-Face)


Topics to be covered in Soft Skills Training Program:

  1. Why soft skills – Empirical evidence and research around why soft skills are increasingly becoming extremely important in the corporate world.
  2. Key components of the soft skill armoury – what does soft skills mean and cover namely Etiquette, Communication, Diversity & Inclusion and generally observed issues and biases
  3. Etiquette – Business/Professional/Social (including social network); some Do’s and Don’ts
  4. Communication – Types of communication; some Do’s and Don’ts and illustrative TEDEX videos and team exercises.
  5. Diversity & Inclusion – what it means and why is it important from an organisation’s perspective? Illustrative videos and case studies for discussion

Click here for detailed schedule.

SKU: SSMM_42003 Category:


Soft Skills Training for Bank Employees

In today’s competitive banking industry, possessing solid interpersonal, team management, time management, and communication skills are key to powering sales performance, enhancing operational effectiveness, and boosting corporate visibility.

At TrainingCentral, we understand the unique challenges and demands faced by bank employees. Our experienced personnel are committed to delivering top-notch training programs that address the specific needs of this industry. By focusing on enhancing soft skills, we help bank employees build strong relationships with clients, collaborate effectively within teams, manage time efficiently, and communicate with clarity and impact.

Our soft skills training programs cover a wide range of topics to cater to the diverse needs of bank employees. Here are some key aspects of our training programs:

1. Interpersonal Skills Training: We offer comprehensive training in relationship-building techniques, enabling bank employees to establish trust and rapport with clients. We emphasize active listening, empathy, and effective communication to ensure meaningful interactions with customers, colleagues, and stakeholders.

2. Team Management Training: Effective teamwork is vital for the success of any banking institution. Our training programs focus on fostering a collaborative work environment, promoting effective communication within teams, and enhancing problem-solving abilities. We help bank employees develop leadership skills that facilitate team cohesion and drive collective success.

3. Time Management Training: In a fast-paced industry like banking, time management skills are crucial. Our training programs equip bank employees with strategies and techniques to prioritize tasks, manage deadlines, and improve overall productivity. By optimizing time management, employees can achieve higher efficiency and meet organizational goals effectively.

4. Communication Skills Training: Clear and effective communication is essential for building relationships, resolving conflicts, and conveying information accurately within a banking setting. Our training programs cover verbal and nonverbal communication, active listening, business writing, and public speaking. We empower bank employees with the skills to communicate confidently and persuasively, both internally and externally.

With our experienced trainers and practical approach, we ensure that our soft skills training translate into measurable improvements in sales performance, operational effectiveness, and overall corporate visibility.

Investing in soft skills training for your bank employees is a strategic move that yields long-term benefits. By partnering with TrainingCentral, you can equip your workforce with the essential skills needed to thrive in the competitive banking industry.

Soft Skills Training for Middle Management / First Time Managers is a face-to-face, in-person classroom training, and can be scheduled on demand. We would ideally prefer to do this for a batch of 15 to 20 participants and from the same organisation to make the case study and group exercises more relevant and practical for the group. If you wish to schedule it for your organisation, please share your contact details and the Program Title you wish to be covered at

About the Trainer

Krishnakumar (KK) is a qualified Chartered Accountant and holds a membership with both the Institute of Chartered Accountants in India (ICAI) and the Institute of Chartered Accountants, England and Wales (ICAEW).

He is a finance professional with 30+ years of experience primarily in the banking industry (HSBC and SCB) in addition to the Big 4 Audit Firms (KPMG and EY) – across India, the UAE, and the UK.

He has wide-ranging experience in business partnering, balance sheet management, M&A activity, and capital/debt raising. He has a strong technical accounting and financial governance background and appreciation of the big picture and investor/stakeholder related dynamics which was helped by his first-hand experience in engaging with the Board, Risk and Audit Committees of FTSE 25 organisations.

Most recently, KK was instrumental in helping HSBC to build out its Finance Operations Hub and worked as a Global Process Owner in addition to driving the learning and development agenda. He has managed large and diverse teams across geographies and has helped coach and mentor a robust talent pipeline.

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Additional information


4 Hrs

Mode of Learning

Face-to-face Classroom

Author Name

T N Krishnakumar


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