| Assignment name | Project Shubhaarambh (Good Beginning) |
| Location within country: Pan-India access | Duration of assignment (months): Project execution: 15 months (Extended due to COVID pandemic) LMS hosting and customer support: Under discussion |
| Name of Client: International Finance Corporation, Mahindra Rural Housing Finance Limited | Total No. of staff-months of the assignment: 56 person months (approx.) Project Manager 1: 13 months Project Manager 2: 6 months Project Manager 3: 12 months Technical Support: 2 months Graphic Designer: 5 months Subject Matter Expert: 6 months Instructional Designer: 5 months Translator: NA Voice-over Artists: 4 months Illustrator: 3 months |
| Contact Person, Title/Designation | Srijan Kaushik, Associate Operations Officer at IFC |
| Start date (month/year): Dec 2019 Completion date (month/year): April 2021 | No. of professional staff-months provided by your consulting firm/organization or your sub consultants: 60 months |
| Description of Project: MRHFL’s Shubhaarambh Program is a 16 e-learning hours online-only program focusing designed and developed for onboarding training of newly recruited employees. The target audience is employees recruited for the role of Customer Manager (Operations and Collections) from rural background with minimum qualification of graduation. The certification is provided through a customised Mobile App with capability to progress offline too, in order to facilitate access even when networks is unreliable. In this initial phase, project content is delivered in English language with future plan to create regionalised versions. The program focuses on MRHFL’s products and processes in Rural Home Loan Finance. The aim is to prepare new employees to be job-ready with functional and behavioural knowledge related to their role. All modules in the program are joined together with the common thread of organisation’s core value of ‘Sewa Bhavna’ (Customer Focus). | |
| Description of actual services provided by your staff within the assignment: Content Review: 1st level review of content, review of question banks Storyboard Creation: 1st level review and update on the basis of client’s feedback Graphic Design, 1st level review and update on the basis of client’s feedback Illustration and Artwork: Selection of the 1st look of the character and review of the character created by the illustrator, update on the basis of client’s feedback Voice Over recording: 1st level review Development of the course: In house Testing and quality check for e-learning content Assistance to client’s IT Team for LMS setup & Mobile App customization |
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