Scalable Subjective Assessments and Outsourced Grading
Business Objective
Subjective Assessments are useful for cases where the participant has to articulate a subjective response or has to provide an opinion on submitted documents e.g. Credit Notes, Legal Documents, etc. The participant submissions are graded as per a pre-defined grading framework
Approach
The design and implementation is closely implemented with the client functional departments and has the following phases
Training Methodology
- Identification of Scoring Framework
- Cases Identification
- Case Assessments by TC DEs
- Mapping of cases to RMs
- Project Finance RMs
- Working Capital RMs
- Opening Access to RMs to cases
- Submission of cases by RMs
- Assessing CAM quality by TC DEs
- Submission of subjective and objective feedback on CAMs
Target Audience
Relationship Managers, Branch Front-line staff
Duration
Total duration – 3-5 weeks
Application
To train employees in the areas of Credit Risk, Legal, Collections and Relationship Management, to check on problem solving, situation handling and articulation in a document by the employee.