With e-mail communication permitting an employee to respond within the next minute, it is important that his/her mail responses and structuring be based on a defined thought-process. In banking and finance, this is more so, as the written word can have severe implications.

This requirement is across levels. As an individual transitions levels, email audience can differ that addressed in a previous role and it becomes all the more important that the employee be conscious of the importance of structuring mail communication properly.

We believe that the content for such a course should be industry-relevant and hence, we invite faculty with experience in the banking and finance industry who conducts regular training in this important skill to support us in designing and creating content for this course.