TrainingCentral’s e-learning platform and ready e-learning courses were launched in a bank with network of less than 100 branches a few months back (pl. refer our mailer on 29-May, 2014).
The acceptance of technology-based learning in an organization, where internet and e-mail are not open to all and was rapidly expanding, threw up challenges typical to the bank profile. The approach adopted in resolving these strategic issues are innovative and can potentially be replicated in similar financial institutions.
TrainingCentral has hosted Learning Portals for a wide range of financial institutions and each implementation adds to our learning on implementation methodologies in various types of organisation . Some of the Key Success Factors (KSF) which impact the roll-out and the success of the initiative are as below.
- Training Strategy and Vision of Learning Leadership
- Organizational Structure and Work-force Composition
- Current Level of Technology Use in the Organisation
Challenges faced during implementation, however, doesn’t necessarily fall within these KSFs. Often, small technology tweak, work-arounds or enhancements iron out important process flows and provide comfort to the end-user. TrainingCentral’s ready products too contribute in decreasing implementation timelines and providing a strong support to the organisation’s training strategy.
|Challenge – This is primary KRA for the Learning Leadership and approaches can differ for each organization. The following factors will be typical to banks and financial institutions–
Approach to Resolution
|Challenge – Beyond e-learning courses and tests, it is important that the employees have a high involvement with the Learning Portal. In metrics, the participant of the users would need to be above a threshold percentage required by the learning leadership.Approach to Resolution – There are various learning tools which are available to the organisation; TrainingCentral’s deep understanding of the learning application means that these tools can be deployed to increase interest, and involvement of the employees in the learning process.
Content is King
|Challenge – Whereas most training teams have a good amount of content which can be used, these are mostly geared for the classroom training.Approach to Resolution
Visibility of Initiative
|Challenge – The value of the Learning Portal should be visible across all levels within the organization. It is important to ensure that the Branch Management and function heads also see the impact of the system for their business.Approach to Resolution
Ensuring Access to Technology Support
|Challenge – More than 70% of the employee strength is the clerical cadre. Per the Bank’s policies, only employees above the clerical cadre can have e-mail ids to interface with the outside world. This meant that in branches across the country, if a clerical staff had a technical support requirement, he/she had to either use the Branch Manager’s e-mail id for interacting with TC or would need to put in an STD call for reaching out to TC’s Mumbai-based call centre.Approach to Resolution – TC expanded the Support to include two new modes
This means that the users can convey support requests through the learning portal itself and get quick resolution for their issue. This also results in cost-saving for the Bank
This is the first of our documentation on best-practices in technology-based learning and success factors. Search for articles marked with the tag ‘best practices’ for similar notings.
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