Target Audience: 0-90 Credit & Collections Team at a major bank, Mauritius
Training Mode & Duration: 1 month (23 days)
Unique features

• Re-energise the existing Collection Management System ( CMS ) by reviewing the interface with Core Banking system and redesign the MIS Reports generated to ensure higher monitoring and operational effectiveness. Ensure better monitoring and follow-up of the 0-90 portfolio with zero-error First Time Right (FTR) with suggestions of incorporating new tools, reports and tracking methods.
• Redesign the Collection Strategy & Process with sharp focus on the 0-90 portfolio. Suggesting enhancements of Current Process to enable the Central Collection Team for higher success statistics with best practices and guidelines.
• Design a well-structured training program with both hard & soft skills coupled with role plays, case studies of live cases.
• Adaptability to Change Management of handling a focused portfolio for the increasing book size of the bank by ensuring relevance of MIS.

TC delivery

• The Project had End-to-End deliverables, including strategy, process, policy and training of the 0-90 Collection Team to increase of operational efficiency.
• Strategy, Process & Training content inclusive of PPT, Training & Process Manual Guide and Daily Handholding on the job.

  Handholding the Collection Head in reading, analyzing data and team management suggesting possible changes to ensure effective productivity & performance. 

Roadmap going forward

• Capacity planning for the future increasing book-size and improved efficiency of the team to face further challenges of the portfolio.  
• Detailed Training program to ensure the readiness of the team under Head – Collections to ensure better performance, by benchmarking both input and output targets.  

Testimonial
The assignment was professionally handled and completed within the defined timelines. The positive business outcome of the assignment is already been experienced with better collections and sharper and more effective processes being implemented by the Client’s collection team. TrainingCentral’s Domain Expert network has been very useful in identifying the right consultant for this assignment and we complement them for this.  – Mr. Pingali Chandrashekhar, CEO, ICube Consortium, Singapore.  

The consulting assignment on Collections Strategy Design and Implementation was professionally delivered and as per schedule. We have incorporated all the suggestions and best practices as submitted by the consultant. We have already been able to see the positive outcome from the redesign of the strategy, processes and systems. We appreciate the consultant, Mr. Shome Mukherjee’s role and positive approach towards our requirements. – Mau Bank